Every conversation in one inbox. Answered before you open it.
WhatsApp, Instagram, Messenger, website chat and email land in a single shared inbox. Your AI agent replies first, then hands the thread to a teammate the moment it needs a human - with the whole history kept on the CRM contact.
Included in the Pro plan. 30-day money-back guarantee.Connect the channels your customers already use
Every new message - a DM, a comment reply, a website chat or an email - flows into the same shared inbox, tagged with where it came from. No tab-hopping, nothing missed.
Everything you need to reply fast and stay in sync
AI answers first, then hands off
Your AI agent replies the instant a message lands, trained on your business. When a thread needs judgement, it hands the customer to the right teammate mid-conversation - no restart.
Assign owners and set statuses
Give each conversation an owner and a status so nobody doubles up and nothing slips. Everyone sees who is handling what and where it stands.
Full history on the contact
Every message across every channel is saved to the CRM contact, so context is always one click away.
Saved replies
Answer the questions you get every day in a tap, with snippets that stay on brand.
See what's waiting
Sort by unread and oldest-first so the customer who has been waiting longest gets you next.
Reply from anywhere
The same inbox lives in the SmartlyQ mobile app - pick up a thread, hand one off or close it out from your phone.
From first message to resolved, without the dropped threads
- 01
It lands in the inbox
A message from any connected channel arrives, tagged with where it came from.
- 02
AI answers instantly
Your agent replies right away, using what it knows about your business.
- 03
It hands off to a human
The moment a thread needs judgement, it passes to the right teammate.
- 04
Someone owns it
Assigned and given a status, so it is clear who is on it and where it stands.
- 05
It is logged to the CRM
The whole exchange stays on the contact - ready for next time.