You set the journey. It runs the follow-up.
A contact signs up, a form comes in, a tag gets added - and a visual multi-branch journey takes over: emails, tags, waits, webhooks and notifications, with every run logged step by step.
Event-driven journeys inside your platform
The follow-up gap
Every lead you forget to follow up is revenue you already paid for.
The form worked. The ad worked. Then the follow-up depended on a human remembering - and that's where deals go to die.
Leads go cold while you sleep
A contact who signs up at 11pm expects a reply by 11:01. Manual follow-up means they hear from you tomorrow - or never.
People fall through the cracks
Sticky notes, reminders and 'I'll email them Monday' don't scale. Past a handful of leads, someone always gets missed.
Or worse - they get it twice
Without per-contact state, the same person gets the same welcome email again. Nothing says 'automated' like a duplicate.
You can't see what actually ran
Glue tools fail silently. A step errors, a wait never resumes, and you only find out when a customer asks why nothing arrived.
Draw the journey once. It runs forever.
A visual builder for multi-branch journeys - triggers, conditions, waits and actions - with every run logged as it happens.
welcome-journey
activeevery step logged · history kept 30 days
The toolkit
Every piece of a journey, ready to drag in
Triggers start it, branches steer it, actions do the work - and the run log proves it all happened.
Triggers
Contact created, form submitted, tag added, schedules & more.
Branches & conditions
Split the journey on any condition - each contact takes their path.
Waits & schedules
Delay steps for hours or days - runs resume by themselves.
Actions
Emails, tags, field updates, webhooks & internal notifications.
Run history
Per-step status for every run, kept for 30 days.
Per-contact state
Journeys remember each contact - nobody gets a step twice.
How it works
From trigger to journey in 3 steps
Pick a trigger
Contact created, form submitted, tag added, a schedule and more - any event in your platform can start a journey.
Draw the journey
Branch on conditions, add wait steps, then drop in actions: send emails, add or remove tags, update fields, fire webhooks, notify your team.
Watch it run
Every run is logged with per-step status. Long waits resume automatically, and per-contact state makes sure nobody repeats a step.
The smarter way
Manual vs glue tools vs SmartlyQ
Doing it manually
- Speed of follow-upWhenever someone remembers
- What it connectsYour memory and a spreadsheet
- Branching logicLives in your head
- When something failsNobody notices
- Duplicate protectionNone - repeats happen
Generic automation glue
- Speed of follow-upFast, per-task fees add up
- What it connectsApps duct-taped over APIs
- Branching logicBolted-on and brittle
- When something failsSilent failures, no context
- Duplicate protectionYou build it yourself
SmartlyQ Automations
Best value- Speed of follow-upInstant, on the event itself
- What it connectsYour CRM, emails, tags & webhooks natively
- Branching logicVisual multi-branch journeys
- When something failsPer-step status on every run
- Duplicate protectionPer-contact state, built in
FAQ
Automations, answered
What teams ask before letting the journeys take over.
What can start an automation?
What can an automation actually do?
How does branching work?
Can a journey pause for days?
Will people ever get the same email twice?
How do I know what ran?
Why not just use a generic automation tool?