Every message, every channel. One inbox.
Chatbot conversations, website chat and connected channels land in one team inbox. Hand off from AI to a human mid-conversation, assign teammates, reply in place - with the full history on the CRM contact, nothing gets dropped.
One team inbox for every customer message
The dropped-message problem
Your customers write once. Your team looks in five places.
Chatbot, website chat, connected channels - when every conversation lives in a different tab, the fastest reply is the one that never happens.
Messages scattered across tabs
Chat widget here, chatbot transcripts there, other channels somewhere else. Nobody sees the whole queue, so nobody owns it.
Your chatbot hits a wall alone
The AI handles 80% of questions, then a refund request lands - and there is no clean way for a human to step in and finish the job.
"Who's got this one?" Nobody.
Without assignments, every message is everyone's job - which in practice means it is no one's. Customers wait while your team assumes.
Every reply starts from zero
The customer explained their issue last week. Your teammate can't see it, so they ask again - and the customer feels like a stranger.
One screen. Zero dropped threads.
Your whole queue at a glance - who wrote, who owns it, what the AI already handled and where a human needs to step in.
The toolkit
Everything a support queue needs. Nothing extra to buy.
Conversations lives inside the same platform as your chatbot, your CRM and your calendar - so context is never one tab away.
Team Inbox
Every channel's messages in one shared queue.
AI-to-Human Handoff
Take over from the chatbot mid-conversation.
Assignments
Route each conversation to the right teammate.
CRM Context
The full contact record next to every thread.
Statuses
Unread and open views so nothing slips by.
History
Every past conversation saved on the contact.
How it works
From scattered chats to one queue in 3 steps
Everything lands in one inbox
Chatbot conversations, website chat and your connected channels flow into a single team inbox - one queue, one source of truth.
Triage, assign, take over
Unread and status views show what needs a human. Assign conversations to teammates, or take over from the AI chatbot mid-conversation.
Reply with the full picture
The contact's CRM record and complete conversation history sit right next to the thread - reply from the inbox and close it out.
The smarter way
Shared email vs a chat tool vs SmartlyQ
Shared email inbox
- Where messages liveOne address, endless forwards
- AI and humansNo AI at all
- OwnershipWhoever replies first
- Customer contextDig through old threads
- What slips throughAnything that isn't an email
Separate live-chat tool
- Where messages liveChat only, in another tab
- AI and humansBot and agents in silos
- OwnershipBasic routing, no CRM
- Customer contextA name and an email address
- What slips throughEvery other channel
SmartlyQ Conversations
Best value- Where messages liveEvery channel, one queue
- AI and humansAI escalates to a human mid-chat
- OwnershipAssigned, with statuses
- Customer contextFull CRM record beside the thread
- What slips throughNothing - unread views catch it all
FAQ
Conversations, answered
What teams ask before retiring the shared inbox and the extra chat tool.
What lands in the Conversations inbox?
How does the AI-to-human handoff work?
Can I assign conversations to teammates?
Do agents see past conversations?
Can I reply directly from the inbox?
How do I make sure nothing gets dropped?
Is Conversations connected to the CRM?