SmartlyQ

SmartlyQ

  • Pricing

  • Pricing

SmartlyQ

Conversations · Team inbox

Every message, every channel. One inbox.

Chatbot conversations, website chat and connected channels land in one team inbox. Hand off from AI to a human mid-conversation, assign teammates, reply in place - with the full history on the CRM contact, nothing gets dropped.

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smartlyq · inbox
$ inbox status
12 open · 3 assigned to you · 0 unassigned overdue
→ chatbot escalated #482 'refund question' to live agent
✓ Maria replied · 2m response time
$ inbox assign #483 @nikos
✓ assigned to Nikos · status: open
$ inbox view unread
✓ 4 unread · oldest waiting 6m
$

One team inbox for every customer message

Team inboxAI-to-human handoffAssignmentsCRM contextStatusesFull history

The dropped-message problem

Your customers write once. Your team looks in five places.

Chatbot, website chat, connected channels - when every conversation lives in a different tab, the fastest reply is the one that never happens.

Messages scattered across tabs

Chat widget here, chatbot transcripts there, other channels somewhere else. Nobody sees the whole queue, so nobody owns it.

Your chatbot hits a wall alone

The AI handles 80% of questions, then a refund request lands - and there is no clean way for a human to step in and finish the job.

"Who's got this one?" Nobody.

Without assignments, every message is everyone's job - which in practice means it is no one's. Customers wait while your team assumes.

Every reply starts from zero

The customer explained their issue last week. Your teammate can't see it, so they ask again - and the customer feels like a stranger.

The inbox

One screen. Zero dropped threads.

Your whole queue at a glance - who wrote, who owns it, what the AI already handled and where a human needs to step in.

smartlyq · conversations
Unread · 4Open · 12Assigned to you · 3
EP
Elena P.2m
Is the refund processed yet?
AI → Human
SK
Sofia K.9m
Can I move my booking to Friday?
DR
Daniel R.24m
Which plan includes the API?
MT
Marcus T.1h
Thanks, that fixed it!
AM
Ava M.3h
Quick question about the Pro plan
Elena P.website chat · contact #1042
Handed off to you · assigned @maria
Is the refund processed yet? It's been three days.
Elena · 09:41
I can see order #4821 in your history. Refunds are a job for my human teammates - connecting you now.
AI chatbot · 09:41escalated to human
Hi Elena, Maria here - your refund went out this morning. You should see it in 1-2 business days.
Maria (you) · 09:43
Reply to Elena...Send

The toolkit

Everything a support queue needs. Nothing extra to buy.

Conversations lives inside the same platform as your chatbot, your CRM and your calendar - so context is never one tab away.

Team Inbox

Every channel's messages in one shared queue.

AI-to-Human Handoff

Take over from the chatbot mid-conversation.

Assignments

Route each conversation to the right teammate.

CRM Context

The full contact record next to every thread.

Statuses

Unread and open views so nothing slips by.

History

Every past conversation saved on the contact.

How it works

From scattered chats to one queue in 3 steps

01

Everything lands in one inbox

Chatbot conversations, website chat and your connected channels flow into a single team inbox - one queue, one source of truth.

02

Triage, assign, take over

Unread and status views show what needs a human. Assign conversations to teammates, or take over from the AI chatbot mid-conversation.

03

Reply with the full picture

The contact's CRM record and complete conversation history sit right next to the thread - reply from the inbox and close it out.

The smarter way

Shared email vs a chat tool vs SmartlyQ

Shared email inbox

  • Where messages liveOne address, endless forwards
  • AI and humansNo AI at all
  • OwnershipWhoever replies first
  • Customer contextDig through old threads
  • What slips throughAnything that isn't an email

Separate live-chat tool

  • Where messages liveChat only, in another tab
  • AI and humansBot and agents in silos
  • OwnershipBasic routing, no CRM
  • Customer contextA name and an email address
  • What slips throughEvery other channel

SmartlyQ Conversations

Best value
  • Where messages liveEvery channel, one queue
  • AI and humansAI escalates to a human mid-chat
  • OwnershipAssigned, with statuses
  • Customer contextFull CRM record beside the thread
  • What slips throughNothing - unread views catch it all
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FAQ

Conversations, answered

What teams ask before retiring the shared inbox and the extra chat tool.

What lands in the Conversations inbox?

How does the AI-to-human handoff work?

Can I assign conversations to teammates?

Do agents see past conversations?

Can I reply directly from the inbox?

How do I make sure nothing gets dropped?

Is Conversations connected to the CRM?

Never drop a customer message again

One inbox for your chatbot, website chat and connected channels - with human handoff, assignments and full CRM context built in.

Keep exploring

More of SmartlyQ to explore

Chatbots

Train an AI agent that answers first - and hands off to you.

Learn more

CRM & Sales

Every conversation attached to a contact and a pipeline.

Learn more

Calendar & Booking

Turn a chat into a booked call without leaving the thread.

Learn more